ITIL-4-Foundation New Test Materials & ITIL-4-Foundation Reliable Dumps Questions

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ITIL 4 Foundation Certification Exam is a valuable certification program that equips professionals with the necessary knowledge and skills to manage IT services effectively. ITIL 4 Foundation Exam certification provides a solid foundation for professionals who want to advance their careers in IT service management and for those who want to understand the ITIL 4 framework. ITIL-4-Foundation Exam covers various aspects of IT service management, including the service value chain, guiding principles, governance, and continual improvement.

ITIL 4 Foundation certification is ideal for IT professionals who want to enhance their knowledge of IT service management and improve their career prospects. ITIL 4 Foundation Exam certification is also suitable for individuals who are interested in pursuing a career in IT service management. ITIL 4 Foundation Exam certification is recognized globally and is highly valued by employers as it demonstrates a candidate's commitment to excellence in IT service management.

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The ITIL ITIL-4-Foundation exam is designed to test candidates' understanding of the ITIL 4 framework, its principles, concepts, and practices. It covers the key components of the ITIL service value system, including service value chain, guiding principles, governance, and continual improvement. ITIL-4-Foundation Exam also evaluates candidates' knowledge of the different ITIL practices, such as incident management, change management, problem management, service desk, and service level management.

ITIL 4 Foundation Exam Sample Questions (Q278-Q283):

NEW QUESTION # 278
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

A. management
B. provision
C. value
D. consumption

Answer: D

Explanation:
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20

NEW QUESTION # 279
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Service level management
B. Information security management
C. Monitoring and event management
D. Continual improvement

Answer: B

NEW QUESTION # 280
Which dimension includes activities and workflows?

A. Information and technology
B. Organizations and people
C. Partners and suppliers
D. Value streams and processes

Answer: D

NEW QUESTION # 281
What is the difference between the 'incident management' and 'service desk' practices?

A. incident management manages interruptions to service desk monitors achieved service quality
B. Incident management restores service operation, service desk provides communication with users
C. incident management resolves complex issues, service desk resolve simpler issues.
D. incident management resolves issues, service desk investigates the underlying causes of issues

Answer: B

Explanation:
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as "how do I do X?").
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm#:~:text=A%
20help%20desk%20is%20considered,I%20do%20X%3F%E2%80%9D).

NEW QUESTION # 282
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A. Information and technology
B. Organizations and people
C. Partners and suppliers
D. Value streams and processes

Answer: D

Explanation:
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management

NEW QUESTION # 283
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ITIL-4-Foundation New Test Materials & ITIL-4-Foundation Reliable Dumps Questions

ITIL-4-Foundation Reliable Dumps Questions - Test ITIL-4-Foundation Assessment

ITIL 4 Foundation Exam Sample Questions (Q278-Q283):

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